FAQ

Many of our articles have the unit size One Size, which suits you from a clothing size 36 to 42. The reasons for this are very simple: either the article is cut over and is deliberately loose or the garment has a high proportion of elasthan, so that the fabric is located on different body sizes and shapes. For example, summer dresses or tunics are often available in one size, as they play every figure wonderfully and always look easy, light and airy. On the other hand, jogger pants are so flexible through their Elasthan mixture that one size fits all of our customers of size 36-42 and sits comfortably. If you are unsure, just try the size - you will be surprised!

For an overview we have you A size table made available.

To create a customer account, click on "Register" at the top right. A pop-up window opens that contains the option to create or register a customer account. To create a customer account, we need your name, address, email address and a password you chose. You can change your personal data at any time. These are not passed on to third parties; You can find more information about this under "data protection“.

To change your personal data, log in with your registration data in the customer account La Strada a. Click on "My account”And you can get to your account overview. Here you can update your information about addresses, payment methods or account details.

Click "Register" at the top right. A pop-up window opens, choose here "Forgot Password? ”. Enter your username or email address on the next page and click on "Reset password". In a few minutes you will receive an email from us with your new access data. You can then under "My account”Personalize your password in the“ Accountdetails ”section.

Yes, you can at La Strada also order as a guest without setting up a customer account. In the “Pass” step, you can register with an existing customer account or carry out a guest order. Enter your address data and your email address. You can now select your means of payment and carry out the order with “Buy now” without creating a customer account.

You can choose in our online shop between PayPal, invoice, credit card and instant transfer. Detailed information about our means of payment can be found in the page "payment".

When ordering with a credit card, this is authorized immediately after sending with the order amount. If the authorization is confirmed, the card is burdened immediately afterwards. If the credit card has not been authorized in the payment process, the order is rejected and you will be returned to the checkout and can select another means of payment.

For security reasons, Klarna makes an identity exam so that it is ensured that no unauthorized persons can give up orders under her name. For the purpose of the identity and credit check, it can therefore happen that Klarna requests data such as your email address, telephone number, date of birth, address or bank information. You can find more information and contact with Klarna support here. If you do not want this, you can choose a different payment method, such as credit card or instant transfer.

When paying through our payment service provider Klarna, this carries out an identity and credit check. If too many orders are open or if payments have been paid late, it is possible that Klarna can withhold its payment services to individual customers. On the Klarna website it says: "Different factors, such as late payments, can lead to not all or even no clear payment options available." You can find more information and contact with Klarna support here. You are also welcome to choose another payment method such as credit card or instant transfer.

Credits from returns are always rejected to the same means of payment (bank account, credit card or PayPal account) from which the order was paid. Refunds of another means of payment are not possible. Credits are made back booking i. d. R. a working day after the entrance to the return. However, please note the processing time of banks and credit institutions. You have the option of receiving a voucher via the return value instead of a repayment, which can then be redeemed for future orders. Please let us know this request on your return on the return form. We then automatically send the voucher to your email address.

The shipping costs for DHL standard shipping within Germany are € 5.99. From a purchase value of € 99, ​​the shipping costs are no longer available. You can find more detailed information under "Shipment“.

In the sense of environmental protection, we only try to use sustainable packaging material and to do without plastic if possible. Therefore, your order comes into a shipping box made of recycled material and is taken into environmentally friendly tissue paper. This protects our beautiful fashion and protects resources at the same time. Help and recycled the cardboard bins!

Yes, your show is insured. In order to guarantee insurance in the event of a return, please use the DHL return certificate provided. You can do this on our Return-Apply for page.

As soon as the DHL has picked up the order from our warehouse, you will receive an email with your shipment success. With this number you can track the status of your shipment on the DHL website.

All at La Strada You can return purchased items free of charge within 14 days. Please follow these steps to register a return.

Step 1

Click either on the button below or follow this linkthat leads them to the return portal. Enter your order number and email address there.

step 2

Then select the return reason, the amount and the reimbursement method. If necessary, you can also store a remark and photos there. Then check your address for correctness. Finally, click on the “Create return request” button.

step 3

On the next page you will see a summary of your return information. Download the return label and return license. You can put the return certificate in the package and the return label stick to the package.

Step 4

Now you can easily return the package via the DHL: Put the package either in a DHL branch, in a packing station or directly from the DHL driver. If the return has been booked back, you will receive an automatic confirmation from us.

As soon as your return has arrived, we check whether the articles meet our return conditions. Further information on our return conditions can be found under "Return". If the articles correspond to the return conditions, we reimburse the purchase price to the original payment. The processing and reimbursement can take 5-14 days.

Follow the steps to start a complaint:

Step 1: Enter the defect

If you notice a defect or defect in one of our products, we ask you to take a meaningful photo of it. A picture says more than a thousand words and helps us to better understand the problem.

Step 2: Contact us

Send the photo of the defect to our email address: onlineshop@lastradafashion.de. Please also briefly describe the problem and enter your order number and names. Our team will process your message as soon as possible.

Step 3: Checking the complaint

Our team will check and evaluate the complaint in detail. We strive to give you feedback as soon as possible to inform the status of your complaint.

Step 4: Acceptance of the complaint

If your complaint is accepted, we will immediately send you the necessary return documents. These documents enable you to return the claimed product to us free of charge.

Step 5: Send the goods back

Pack the claimed product securely and use the returned return documents. Submit the package at the DHL. With the return number on the receipt, you can follow the status of your shipment at any time.

Step 5: Processing and reimbursement

As soon as we have received and checked the claimed product, we will examine the defect in more detail. After successfully processing your complaint, you will receive a refund of the purchase amount from us. The reimbursement takes place on the same payment route that you used in the original order.