Return

We hope that you are satisfied with your order and that all articles fit you. If this is not the case, you can return your purchased items within 14 days of delivery. We reimburse you to buy the purchase price as soon as the return has been booked with us.

Step 1

Click either on the button below or follow this linkthat leads them to the return portal. Enter your order number and email address there.

step 2

Then select the return reason, the amount and the reimbursement method. If necessary, you can also store a remark and photos there. Then check your address for correctness. Finally, click on the “Create return request” button.

step 3

On the next page you will see a summary of your return information. Download the return label and return license. You can put the return slip in the package and the return label stick to the package.

Step 4

Now you can easily return the package via the DHL: Put the package either in a DHL branch, in a packing station or directly from the DHL driver. If the return has been booked back, you will receive an automatic confirmation from us.

The right of return applies only to new articles. You only have to pay for any loss of value of the goods if this loss of value is due to the quality, properties, properties and functioning of the goods not necessary to deal with them.

The return takes place in one shipment. When returning in several programs, the costs incurred can be deducted. The return takes place with our shipping service providers DHL or GLS. We can only accept returns from the respective delivery country. For example, if the delivery has been sent within Germany, the return can only be arranged from Germany. Otherwise, the fees for import and shipping are at your expense.

Personalized articles are excluded from the return.

If you want to revoke your contract declaration, there are the following two options:

Revocation by return

Your revocation takes place within 14 days of delivery by returning the goods.

Written or telephone cancellation

Your revocation takes place in writing within 14 days of delivery (by email, fax or post) or by phone. We recommend that you use our sample form for this. Then send us the goods back within 14 days.

After we have received your return, we will inform you by email about the credit to be made. The reimbursement takes place immediately. Please note:

• The reimbursement takes place on the same payment method as the purchase.

• The reimbursement takes place in the same currency as the purchase.

• The amount debited is refunded to the buyer and card holder.

• If the return was bought with a voucher, a new voucher will be issued.

• The time of payment is dependent on the respective payment method.

• If you have made your purchase with a promotion voucher, you will receive the refund for the amount actually paid, which was charged to you after using the voucher. The promotion voucher then loses its validity.

• If you have made your purchase with a promotion voucher and send part of your order back, you will receive a proportionate refund in proportion to the voucher value.

More information can be found in our terms and conditions. For additional information or if you have any further questions, please contact our customer service.